The Government of the Custodian of the Two Holy Mosques, King Salman bin Abdulaziz Al Saud, under the guidance and close follow-up of His Royal Highness Crown Prince Mohammed bin Salman bin Abdulaziz Al Saud, Prime Minister, may Allah protect them, continues to prioritize the enhancement of service quality for beneficiaries across all sectors.

 

In the Eastern Province Emirate, we are committed to achieving this national goal by adopting a range of impactful initiatives and constructive programs that primarily aim to serve our nation, its citizens, and residents. A clear example of these efforts is the Emirate’s sponsorship of the Project for Measuring and Achieving Beneficiary Satisfaction in the Eastern Province, which reflects the keenness of His Royal Highness the Governor of the Eastern Province, may Allah protect him, to identify the needs of the region’s residents and elevate the quality of government services to meet their expectations and satisfaction.

 

The significance of this project lies in its focus on enhancing citizen and resident satisfaction with government services in the region by measuring performance based on rigorous scientific standards. This approach helps identify areas of strength to reinforce them and opportunities for improvement to be utilized in development efforts. Moreover, the project serves as an incentive for government entities to continue improving their performance and the quality of services they provide.

 

This ambitious endeavor places great trust in the awareness and engagement of citizens, whose cooperation and constructive participation play a vital role in advancing the quality of government services, transforming aspirations into tangible outcomes that, with Allah’s will, will be reflected in the satisfaction of all beneficiaries.