On this page, we provide you with answers to the most frequently asked questions about the Eastern Province Emirate, its services and areas of work, to facilitate the user experience and provide information quickly and clearly.
Is it necessary to pay fees to apply for electronic services?
No fees are required to apply for electronic services.
What are the official communication and technical support channels for the emirate?
You can contact us via the unified phone number 0138330000, or send inquiries directly to the official email: public.services@sharqiah.gov.sa.
How can I inquire about the status of a transaction I submitted to the emirate?
You can access the Emirate’s electronic portal, select the “Inquire about a Transaction” service, then log in via the National Unified Access Platform and enter the transaction number to view its details directly.
How does one apply for a pardon or release of a prisoner?
The Emirate provides an electronic service that allows the relatives of the prisoner to submit a request for "pardon for prisoners" through the official website, to be studied according to the approved regulations and conditions.
How long does the emirate need to review the applications?
The emirate has developed an automated system that studies and determines the time required to complete transactions according to their subject matter, and sends a message to the beneficiary when the transaction is issued by the emirate.
